Job Description

Job Description

Job Description

Assistant General Manager 

Job Summary: We are seeking a dynamic and motivated Dispensary Assistant Manager to support the general operations of our cannabis dispensary. The ideal candidate will have a strong background in retail management, excellent customer service skills, and a passion for the cannabis industry. As the Assistant Manager, you will work closely with the General Manager to ensure the smooth day-to-day functioning of the dispensary and to provide exceptional customer experience. 

Responsibilities: 

• Assist the General Manager in overseeing the daily operations of the dispensary, ensuring compliance with all regulations and company policies. 

• Lead and manage the dispensary team in the absence of the General Manager. 

• Provide training, coaching, and mentorship to staff to ensure high levels of product knowledge and customer service. 

• Collaborate with the General Manager to develop and implement operational procedures and policies. 

• Maintain a deep understanding of cannabis products, strains, and consumption methods to provide accurate information to customers and staff. 

• Assist in inventory management, including ordering, receiving, stocking, and conducting regular audits. 

• Process transactions accurately and ensure that all sales are compliant with state and local regulations. 

• Handle customer inquiries, concerns, and complaints in a professional and timely manner. 

• Help plan and execute marketing and promotional activities to drive sales and customer engagement. 

• Assist in staff scheduling to ensure appropriate coverage during peak hours and events. 

• Maintain a clean and organized dispensary environment, including displays and product presentation. 

• Collaborate with vendors, suppliers, and distributors to maintain positive relationships and negotiate favorable terms. 

• Uphold security protocols to ensure the safety of products, assets, and personnel. 

• Keep updated with industry trends, regulations, and best practices. 

• Participate in team meetings and contribute ideas for improving dispensary operations. 

• Assist in financial management, including tracking expenses and monitoring sales performance. 

Qualifications: 

• High school diploma or equivalent 

• 2 years of retail experience, with at least 1 year in a leadership or supervisory role. 

• Strong knowledge of cannabis products, strains, and industry trends. 

• Excellent communication, interpersonal, and customer service skills. 

• Ability to work in a fast-paced environment and adapt to changes. 

• Proficiency in point-of-sale systems, inventory management, and Microsoft Office Suite. 

• Detail-oriented with strong organizational skills. 

• Passion for the cannabis industry and a commitment to compliance. 

• Must be at least 21 years of age 

The Higher Collective is an equal opportunity employer and values diversity. We encourage applicants from all backgrounds to apply. 

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